Articles

hands typing on laptop that displays chat box where agent asks how they can help
Article

Tech Time: Let’s Talk About Member Service Strategy
Tech Time: Let’s Talk About Member Service Strategy
By Dan Michaeli

3 minutes
colorful faces lined up
Article

Good Governance: How to Ensure Board-Level Commitment to Inclusive Business Practices
Good Governance: How to Ensure Board-Level Commitment to Inclusive Business Practices
By Lisa Hochgraf

5 minutes
digital illustration of face wearing virtual reality goggles to see the metaverse
Article

Beam Me Up, Snoop Dogg: What CUs Need to Know About the Metaverse
Beam Me Up, Snoop Dogg: What CUs Need to Know About the Metaverse
By Celia Shatzman

11 minutes
holding car with money and graph
Article

Protect Your Credit Union From Car Market Volatility
Protect Your Credit Union From Car Market Volatility
By John Pearson

3 minutes
hands reach out toward digital image of strategy to win business award trophy in front of sun flare
Article

Inside Marketing: Tips and Best Practices for Applying to Industry Awards
Inside Marketing: Tips and Best Practices for Applying to Industry Awards
By Amber Bush

4 minutes
red paper airplane points upward as it progresses up wood block stairs
Article

Leadership Matters: Commit to Progress
Leadership Matters: Commit to Progress
By Dean Lindsay

3 minutes
comedy theatrical masks one with a medical mask
Article

A New Economic Paradigm or Comedy of Errors?
A New Economic Paradigm or Comedy of Errors?
By Scott Knapp, CFA

3 minutes
colorful plastic houses mortgage market concept
Article

Lending Perspectives: Is the 2022 Housing Market Like the Pre-Great Recession Housing Market?
Lending Perspectives: Is the 2022 Housing Market Like the Pre-Great Recession Housing Market?
By Bill Vogeney

7 minutes
central orange paper head with others around her
Article

The Playbook: Invest in the Indispensable in 2023—Yourself and Your People
The Playbook: Invest in the Indispensable in 2023—Yourself and Your People
By John Pembroke

3 minutes
executives-looking-up
Article

CFO Focus: A Heads Up about NCUA’s NEV Supervisory Test
CFO Focus: A Heads Up about NCUA’s NEV Supervisory Test
By c. myers

6 minutes
businesswoman out of focus in background holds out hands to form a square window in sharp focus in foreground
Article

NextGen Know-How: Focus and Leadership
NextGen Know-How: Focus and Leadership
By Laurie Maddalena, MBA, CSP, CPCC

6 minutes
anxious Gen Z woman with smartphone
Article

How Your Credit Union Can Help Alleviate Gen Z’s Financial Anxiety
How Your Credit Union Can Help Alleviate Gen Z’s Financial Anxiety
By Zephyr Jaeger

4 minutes
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Article

The Board of Directors’ Education Policy Promotes Having Educated and Visionary Top Leaders
The Board of Directors’ Education Policy Promotes Having Educated and Visionary Top Leaders
By Kevin Smith

4 minutes
crown with jewels
Article

Protecting the Crown Jewels During Heightened Cybersecurity Risk Periods
Protecting the Crown Jewels During Heightened Cybersecurity Risk Periods
By Charles Perez

5 minutes
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Article

Three Ways Credit Unions Can Satisfy Members in a Digital-First Society
Three Ways Credit Unions Can Satisfy Members in a Digital-First Society
By Craig McLaughlin

5 minutes
The Great Resignation typed text above orange typewriter with word Resignation crossed out and Opportunity typed above it
Article

HR Answers: Why the ‘Great Resignation’ Is Really a Great Opportunity
HR Answers: Why the ‘Great Resignation’ Is Really a Great Opportunity
By Rick Grimaldi

10 minutes
CUES managing editor and publisher Theresa Witham
Article

Staying Strategic
Staying Strategic
By Theresa Witham

3 minutes
wooden blocks with up arrows and word inflation stacked into a staircase
Article

Grow Loans During Inflation
Grow Loans During Inflation
By Stephenie Williams

3 minutes
number 12 baseball player holding baseball bat pumps fists in victory in front of stadium crowd
Article

How Credit Unions Can Hit More Lending Home Runs
How Credit Unions Can Hit More Lending Home Runs
By Celia Shatzman

5 minutes
smiling young businesswoman crosses arms and stands in front of group of diverse job candidates
Article

Making a Succession Announcement
Making a Succession Announcement
By Diane Franklin

2 minutes
confident smiling businesswoman stands in front of row of job candidates who are holding question marks in front of their faces
Article

Increased Focus on Succession Planning
Increased Focus on Succession Planning
By Diane Franklin

11 minutes
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Article

Five Success Tips for Horizon Scans
Five Success Tips for Horizon Scans
By Kirk Leverington, MBA, CMC

2 minutes
jogger observes sun rising over horizon
Article

Effective Horizon Scanning
Effective Horizon Scanning
By Felicia Hudson Hannafan

6 minutes
person interacts with smartphone projecting glowing image of a chatbot
Article

Recognizing Intentions
Recognizing Intentions
By Richard H. Gamble

2 minutes
glowing white robotic hand typing on a laptop keyboard
Article

AI Becomes Productive
AI Becomes Productive
By Richard H. Gamble

12 minutes
silver and gold coins representing bitcoin and other cryptocurrency on a blue circuit board
Article

The Cryptocurrency Challenge
The Cryptocurrency Challenge
By Art Chamberlain

11 minutes
Black real estate agent shows home to a Black family
Article

Diversity Insight: Addressing Racial Bias in the Home Appraisal Industry
Diversity Insight: Addressing Racial Bias in the Home Appraisal Industry
By Tyreo Harrison

4 minutes
hand with light bulb in front of map of Africa
Article

Everyone Learns When African and U.S. Credit Union People Get Together
Everyone Learns When African and U.S. Credit Union People Get Together
By Angela Prestil, I-CUDE, CUDE, ADE, AADE, Katy Zaleski, CUDE, ADE

5 minutes
consumer using smartphone to indicate 100% satisfaction with green meter and smiley face
Article

Why Should Credit Unions Prioritize Member Retention?
Why Should Credit Unions Prioritize Member Retention?
By Barry Kirby

5 minutes
businessperson shaking hands over a table
Article

Good Governance: How Using a Recruiter Can Boost Board Succession Planning Efforts
Good Governance: How Using a Recruiter Can Boost Board Succession Planning Efforts
By Gisèle Manole

4 minutes