Vote Today for the Next Top Credit Union Exec
By Barb Kachelski, CAE
Alexia (left), Josh, Jay, Devin, or Amanda…
Which one will be the Next Top Credit Union Exec? You don’t have to wait and wonder! You can vote and lend your support to your favorite candidate.
Go Forward, But Go Carefully, With Bank Transfer Day
By Lisa Hochgraf
It's campaign season and a candidate I've been following with interest sent me several brochures about his merits. I read and was interested. Then he sent one dissing his opponent and I had to take a pause. Was this person still someone I wanted to support?
Align Mystery Shopping Goals With Service Standards
By Jim Jerving
“External service” is, of course, how a credit union treats its members. Mystery shopping is a valuable method of measuring external service, but problems surface when credit unions fail to align the goals of mystery shopping with the organization’s service standards.
Don't be on the Downside of the Technology Bell Curve
By Chuck Klein
'You've Got Chocolate in my Peanut Butter' aka This Partnership is GOOD
By Fred Johnson
My birthday was last week… how convenient is it that I was born on International Credit Union Day? LaVonne Stodola, CUES' longest-tenured employee, brought in great peanut butter fudge brownies. The combination of the two flavors was amazing.
The CU Director’s Prescription for Strategic Planning Success
By Michael Hudson, Ph.D.
Changing Culture Like Changing the Course of a River?
By Jim Jerving
Many credit unions have been trying to establish a sales and service culture, but developing an environment that puts members’ needs first in every interaction can be an elusive goal.
Cooperative Enterprises Build a Better World
By Lisa Hochgraf
Just Hired a CEO? Don't Just Cross Your Fingers
By Barb Kachelski, CAE
One of the most important jobs directors have is selecting a CEO. Unfortunately, after a board's careful and diligent effort to hire a new CEO, directors have to wait to see how that new executive performs.
In the interim, don't just cross your fingers, John M. Oesch suggested to this year's DLI: Governance participants. Instead, try these strategies for fostering the success of your new top manager.
Boards Can Learn From New and Old Leadership Ideas
By Bryan Ochalla
Steve Farber, the author of Greater Than Yourself and the president of Irvine, Calif.-based Extreme Leadership Inc., suggests board members could benefit from looking at how things are the same and different from the past—especially while searching for a CEO whom they hope will stay put through thick and thin.
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