Zelle Is Ready to Challenge Venmo
I recently heard about a leader who lost her job because her employees had lost trust in her. They were demoralized because their customer satisfaction scores were the lowest in the organization. After multiple sessions of talking about strategies to reverse the situation and the development of detailed plans, nothing in the leader’s behavior changed. There was plenty of talk but no action.
There are many reasons why leaders don’t change, but in my consulting and coaching work, I’ve found five common reasons:
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