Posted by Lisa Hochgraf

A few years back I had the good fortune to visit $233 million Pittsford Federal Credit Union's Mendon, N.Y., branch, just seven minutes from my home. President/CEO Bill Martin, a CUES member, showed me how his cashless branches work (the CU's other branch, the CU's headquarters in nearby Pittsford, also operates without cash) and sent this editor back home with new insights into the topics I write about. (Thanks again, Bill!)

Posted by Lisa Hochgraf

Credit unions have once again beaten out the banks in a consumer ranking of their satisfaction.

Posted by Christopher Stevenson

By Ron Jooss

Posted by Lisa Hochgraf

Posted by Lisa Hochgraf

Now that I've unsusbscribed from a bunch of e-newsletters that I didn't really read, I've been able to focus on a couple of e-newsletters I've wanted to spend more time with.

Posted by Christopher Stevenson

I heard about this video on NPR's Morning Edition this morning. Scripted and recorded by four-time space flier Andrew Thomas, the video is designed to show how innovation has been blocked and bureaucracy reigns in the U.S. space program.

At almost 10 minutes in length and with the production value of a fourth-grade class project, it's a long video to muddle through, but it's worth watching if only to see if you can identify the same CYA behaviors in your own organization.

Posted by Christopher Stevenson

One of the highlights of my job is figuring out which companies to visit for CUES Experience. Last year in Minneapolis, we had beer, baseball, shopping, interactive media, and credit scores. (Okay, so maybe credit scores aren't quite as fun as the others, but they're close.)

Posted by Christopher Stevenson

Gosh, it's been a hard week. Credit unions were shaken by the news that corporates need stabilizing. Jobless rates looked gloomy. And even Toyota, a company that hasn't had annual net losses since 1950, is forecasting a loss. With all this bad news, I find cheery, upbeat articles about credit unions a breath of fresh air. A little ray of sunshine.

By Mary Arnold