Articles

young woman in yellow shirt using smartphone in a café with lots of plants
Article

Moving Toward Mobile Maturity
Moving Toward Mobile Maturity
By Felicia Hudson Hannafan

13 minutes
you belong here wooden blocks
Article

Diversity Insight: The Importance of Inclusion in the Workplace
Diversity Insight: The Importance of Inclusion in the Workplace
By Diane Franklin

3 minutes
businessman’s hand touching global networking icon
Article

Crossing the Bridge from Physical to Digital Community
Crossing the Bridge from Physical to Digital Community
By Jessica Fongemie

3 minutes
woman working credit union
Article

Delivering Value to Members Is Vital
Delivering Value to Members Is Vital
By Jim Warren, MBA, CCD, CCE

9 minutes
silver lock on laptop
Article

Five Fraud Risks Emerging in 2022
Five Fraud Risks Emerging in 2022
By Kathleen Peters

4 minutes
stacked cryptocurrency coins Bitcoin Ethereum litecoin
Article

The Strategic Cryptocurrency Opportunity for Credit Unions
The Strategic Cryptocurrency Opportunity for Credit Unions
By Theo Curey

3 minutes
compass with Canadian flag points at inflation
Article

Inflation the Latest Challenge for Canadian Credit Unions
Inflation the Latest Challenge for Canadian Credit Unions
By Art Chamberlain

12 minutes
Farms flooded in British Columbia
Article

Helping Members Recover From Climate Disasters
Helping Members Recover From Climate Disasters
By Roberta Staley

13 minutes
banners trumpets herald
Article

On Compliance: New Call Reports, Exam Tool and Risk-Based Capital Rule Herald New Era
On Compliance: New Call Reports, Exam Tool and Risk-Based Capital Rule Herald New Era
By Michael S. Edwards

5 minutes
man working on laptop sets up workflow automation
Article

Tech Time: Automating Workloads Empowers Credit Unions to Navigate the Talent Crisis Successfully
Tech Time: Automating Workloads Empowers Credit Unions to Navigate the Talent Crisis Successfully
By Todd Dauchy

3 minutes
man on top of tower mansplaining big balloon down to a woman
Article

Good Governance: More Listening, Less Mansplaining
Good Governance: More Listening, Less Mansplaining
By Jennie Boden

6 minutes
illustration of people sharing different ideas
Article

Diversity on the Board Promotes Ethics in Decision-Making
Diversity on the Board Promotes Ethics in Decision-Making
By Lisa Hochgraf

5 minutes
business team collaborating on data analysis
Article

Lending Perspectives: When It Comes to Utilizing Data, You Must Have a Plan!
Lending Perspectives: When It Comes to Utilizing Data, You Must Have a Plan!
By Bill Vogeney

5 minutes
March 2022 blue spiral desktop calendar
Article

The Playbook: Don't Relegate Learning to Nationally Designated Months
The Playbook: Don't Relegate Learning to Nationally Designated Months
By John Pembroke

3 minutes
man using social media tools on smartphone and laptop
Article

Inside Marketing: Navigating the Changing Credit Union Landscape in 2022
Inside Marketing: Navigating the Changing Credit Union Landscape in 2022
By Angelo D. Jones II

4 minutes
businessman in tie holding pen and gesturing to a report while colleague reviews
Article

Leadership Matters: Writing Reviews That Actually Improve Performance
Leadership Matters: Writing Reviews That Actually Improve Performance
By Dale S. Rose, Ph.D.

4 minutes
Illustration of diverse women holding puzzle pieces shaped as an arrow
Article

Four Traits that Have Made Women Great Leaders at Credit Unions
Four Traits that Have Made Women Great Leaders at Credit Unions
By Caren Gabriel

5 minutes
cannabis, oil, extracts and jars
Article

Case Study: How Frankenmuth Credit Union Banks Michigan’s Underserved Legal Cannabis Industry
Case Study: How Frankenmuth Credit Union Banks Michigan’s Underserved Legal Cannabis Industry
By Josh Herman

5 minutes
female leader managing employee talent remotely by video conference
Article

Talent Management Threats & Opportunities Amidst the Great Resignation
Talent Management Threats & Opportunities Amidst the Great Resignation
By Danielle Dyer

6 minutes
camels
Article

CFO Focus: A Timely Reminder About CAMELS
CFO Focus: A Timely Reminder About CAMELS
By c. myers

4 minutes
Manager discussing assignment with high-performing employee team member
Article

NextGen Know-How: How to Manage a High-Performing Employee
NextGen Know-How: How to Manage a High-Performing Employee
By Laurie Maddalena, MBA, CSP, CPCC

4 minutes
smartphone chatbot delivers customer service through conversational artificial intelligence
Article

Conversational Artificial Intelligence Primed to Redefine Member Experience in 2022
Conversational Artificial Intelligence Primed to Redefine Member Experience in 2022
By Bill Schwaab

6 minutes
B- grade written on exam paper
Article

U.S. Corporate Governance Backslides to Lower ‘B-’ Grade for 2021
U.S. Corporate Governance Backslides to Lower ‘B-’ Grade for 2021
By ACGI

3 minutes
couple takes selfie when buying a card at a dealership
Article

Who Benefits From Outsourced Indirect Auto Lending?
Who Benefits From Outsourced Indirect Auto Lending?
By Lee Easterwood

3 minutes
yellow paper boat leading black paper boats
Article

Diversity Insight: VyStar Credit Union Delivering on Its One Core Value, ‘Lead by Example’
Diversity Insight: VyStar Credit Union Delivering on Its One Core Value, ‘Lead by Example’
By Allie Braswell Jr.

6 minutes
smiling circle of employee team members put hands together to support each other
Article

Key Factors for Reducing Turnover and Combatting the Great Resignation
Key Factors for Reducing Turnover and Combatting the Great Resignation
By Rhonda Hall

4 minutes
hand touching techy blue phone icon
Article

Pairing Security and Convenience in the Contact Center
Pairing Security and Convenience in the Contact Center
By Mark Horne

4 minutes
CUES managing editor and publisher Theresa Witham
Article

March by the Numbers
March by the Numbers
By Theresa Witham

2 minutes
collage of headshots of leadership development program participants from PSCU
Article

Building Bold, Effective Black Leadership
Building Bold, Effective Black Leadership
By Felicia Hudson Hannafan

9 minutes
mature woman in glasses studies a paper printout while also looking at her laptop
Article

Board Portals Are Table Stakes Today
Board Portals Are Table Stakes Today
By Diane Franklin

9 minutes