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From our Sponsor: Simulations help MidSouth Community FCU screen candidates, reduce training time, enhance service
$180 million MidSouth Community Federal Credit Union is the oldest, locally owned financial institution in Macon, Ga. It is also the most progressive in embracing new technologies to identify and keep the best talent.
Committed to an energetic vision of change and development, MidSouth Community FCU, with 31,000 members, was looking for a better way to accurately screen teller candidates. “With so many candidates using standard resume templates, it’s often difficult to determine which candidates will actually excel on the job,” explains Human Resources Manager Bryttani J. Graddick. That led the CU to implement the EASy Screening System from Employment Technologies Corporation.
“Using the new system has truly afforded the credit union a more streamlined and thorough recruiting process,” says Graddick. “By spending the time up front to ensure that the candidates are the right fit for our organization, we have definitely seen an increase in more highly qualified tellers.”
DeAnn Dent, VP/CU development, has also seen significant improvements in the trainability and job readiness of new hires. “The new system is enabling us to make more reliable hiring decisions, which saves us a tremendous amount of time invested in training—both on-the-job and in-class training,” she explains. “In fact, our investment in the program paid for itself in ‘saved training time’ in the first month.”
“The EASy Screening System gives us an accurate picture of each candidate and, as a result, we’re able to pick the cream of the crop,” notes Graddick.
“Basic math and cash handling skills are critical,” she continues. “With Teller Vision and Virtual Cash Drawer (from Employment Technologies’ award-winning EASy Simulations line), we know how many errors candidates make, the types of errors they make, and whether or not they can maintain a balanced cash drawer.”
“The EASyView virtual interview is also a real time-saver and gives us a lot of information about each candidate before we even meet them. In addition to evaluating effective communication skills, it lets us know how well candidates can follow instructions and handle new technology.
“The new system has definitely improved our HR process,” concludes Graddick. “It’s easy to use and gives us confidence that we’re hiring the right people.”
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Key Components of MidSouth Community FCU’s EASy Screening System EASy Simulation – Teller Vision. Lets candidates “test-drive” the teller job and experience what it’s like to interact with members and perform a variety of transactions. The simulation quickly and accurately identifies top performers who will make fewer errors, stay in balance, generate more sales referrals, and provide superior service. EASy Simulation – Virtual Cash Drawer. As an additional measure of cash handling skills, the Virtual Cash Drawer requires candidates to perform a series of typical transactions such as receiving payments, processing special requests, providing correct change, and maintaining a balanced cash drawer. EASyView Virtual Interviews. EASyView saves more than 50 percent of the time and cost of traditional interviews. A virtual interviewer leads candidates through the interview and records candidate responses in their own words and voice. Employers then have immediate, online access to listen to responses at their convenience and choose which candidates to invite for an in-person interview. |
MidSouth Community Federal Credit Union is committed to providing personalized and competitive financial services to its membership, which includes more than 31,000 members throughout 13 counties in Middle Georgia.
Employment Technologies Corporation (ETC) has been helping credit unions hire, develop, and retain the best employees for more than 20 years, As the pioneer and world’s leading developer of employment simulations, ETC continues to lead the industry in innovation, quality, and value. ETC offers a suite of EASy Simulation solutions specifically for credit union hiring and development. For more information call 877.382.3279.
