In our cover story this month, we examine “6 Key Factors in Workforce Planning.”
One of the factors is AI and automation. As a content creator and strategist, I have been watching artificial intelligence closely and experimenting with it. We’ve been using AI for more than a year to create transcripts of our podcasts, videos and webinar playbacks. This is an easy use case to justify, as transcribing audio is a painstaking and boring task. Using OtterAI to do it saves hours of staff time. We do label each transcript as having been generated with AI to both be transparent and to flag it as likely imperfect. (In the beginning, for example, the machine kept referring to CUES members as “accused members.”)
I’m going to keep learning and experimenting. To do so, I’m keeping a list of resources and tools, which I thought might be beneficial to you as well. What would you add to my list?
First, CUES members have shared perspectives and policies in CUES Net. Visit cuesnet.cues.org and search for “AI.” There is at least one AI policy available. Additionally, check out:
- “AI From A to Z: The Generative AI Glossary for Business Leaders” from Salesforce, which is very comprehensive;
- this video about the AI Risk Management Framework from the National Institute of Standards and Technology; and
- a directory of AI tools from Futurepedia.
Read about all six factors impacting the modern workforce in our story, and if you’re ready to think more about AI and how it will transform your work, attend CUES’ CEO Institute: FinTech next month at the Cornell SC Johnson College of Business’s New York City campus. Visit cues.org/fintech.
Finally, please join me in sending well wishes to CUES Senior Editor Lisa Hochgraf, who is moving on to a new opportunity. Her last day at CUES was Feb. 28. Over her 25-year tenure with CUES, Lisa has been a supportive colleague, a credit union expert, and an outstanding writer and editor. She was one of our first remote workers, back when we called it “telecommuting.” In true CUES fashion, she has been a continuous learner. In recent years, she added podcast and video hosting to her skillset. She also committed to learning and writing about DEI. Read one of her final pieces for CU Management in this issue. I could go on and on. We will miss her very much and wish her great things in her next role.
