Articles

businesswoman with golden key in hand in the dark
Article

The Three Secrets to Selling Around Mortgage Rates
The Three Secrets to Selling Around Mortgage Rates
By Todd Cholevik

4 minutes
vending machine coils
Article

There’s No Such Thing as Vendorship
There’s No Such Thing as Vendorship
By Stephanie Chadwick

7 minutes
technology circuit overlaying Benjamin Franklin on 100-dollar bill
Article

Tech Time: Why One Rail Shouldn’t Rule Them All
Tech Time: Why One Rail Shouldn’t Rule Them All
By Abhishek Veeraghanta

6 minutes
two businessmen shake hands
Article

Good Governance: Recruiting Members to Your Board
Good Governance: Recruiting Members to Your Board
By Diane Franklin

7 minutes
businessman in suit holds three arrows in hand
Article

Same Long-Term Goal, But Different Choice of Executive Benefits Plans
Same Long-Term Goal, But Different Choice of Executive Benefits Plans
By Scott Richardson

5 minutes
driving at sunset view out windshield
Article

The Playbook: Top Ways Leaders Can Drive CU Effectiveness and Relevance
The Playbook: Top Ways Leaders Can Drive CU Effectiveness and Relevance
By John Pembroke

2 minutes
Daniel Marquez Angela Castañeda-Ball Alvaro Macias Jill Huls Lindsey Walker with CUES Emerge logo
Article

Emerging Into Leadership
Emerging Into Leadership
By Diane Franklin

13 minutes
man holding video game controller with fighting game in background
Article

Leadership Matters: On Video Games, Strengths and Opportunities
Leadership Matters: On Video Games, Strengths and Opportunities
By Chris Lin

2 minutes
businessman's hand writing loyalty and drawing a line under it that trends upward
Article

The Link Between Member Experience and Credit Union Performance
The Link Between Member Experience and Credit Union Performance
By Jake Foreman

4 minutes
gray-haired executive mentoring young professional
Article

Lending Insights: A Young Pro’s Views of Development Program
Lending Insights: A Young Pro’s Views of Development Program
By Aaron Goettel

6 minutes
lighthouse shining in front of cloudy sunset sky
Article

Inside Marketing: How Credit Unions Can Recession-Proof Digital Marketing Strategy
Inside Marketing: How Credit Unions Can Recession-Proof Digital Marketing Strategy
By Anna Kate Mahaney

3 minutes
female colleague holding the hands of another employee to show care and support
Article

NextGen Know-How: Everyone Has a Story
NextGen Know-How: Everyone Has a Story
By Laurie Maddalena, MBA, CSP, CPCC

5 minutes
digital illustration of businesspeople analyzing and leveraging data
Article

Leveraging Data Analytics to Improve Member Service
Leveraging Data Analytics to Improve Member Service
By Mac Thompson

3 minutes
man excited about box delivery
Article

What It Takes to Deliver an Excellent Member Experience
What It Takes to Deliver an Excellent Member Experience
By Brit Barker

4 minutes
woman covering ears
Article

Sustainability Governance: 2 Reasons Not to Ignore SEC’s Proposed Climate Change Disclosure Rule
Sustainability Governance: 2 Reasons Not to Ignore SEC’s Proposed Climate Change Disclosure Rule
By Christopher Geiger, CCD

4 minutes
Portrait of frowning young woman in blue sweatshirt holding mobile phone
Article

Sorry, Wrong Number!
Sorry, Wrong Number!
By Joyce A. Johnson Keehan

4 minutes
red wooden block between the gap
Article

CFO Focus: Overdraft and Offsetting the Gap
CFO Focus: Overdraft and Offsetting the Gap
By Tony DeSanctis, Lindsay Hooks

3 minutes
Smart wallet concept with credit or debit card payment
Article

Delivering Engaging Digital Experiences
Delivering Engaging Digital Experiences
By Jeremiah Lotz

4 minutes
HR manager interviewing job candidate by video conference
Article

HR Answers: Tips for Surviving Modern Interviews
HR Answers: Tips for Surviving Modern Interviews
By Catherine Holland

4 minutes
multiracial committee members posing together, smiling
Article

Diversity Insight: What Are You Doing With Your DEI Committee?
Diversity Insight: What Are You Doing With Your DEI Committee?
By Lisa Hochgraf

4 minutes
CUES managing editor and publisher Theresa Witham
Article

Don’t Forget Yourself During Back-to-School Month
Don’t Forget Yourself During Back-to-School Month
By Theresa Witham

2 minutes
hands using a glowing smartphone projecting datapoints into nearby laptop
Article

Pathways to Digital Transformation
Pathways to Digital Transformation
By Matthew J. Hill, Mario Moussa

13 minutes
digital image of the outside of a credit union or bank surrounded by a circle made of icons representing security and commerce
Article

The Best Branch Configuration Today
The Best Branch Configuration Today
By Stacy Gittleman

14 minutes
hand reaching out with a marker to write on a colorful word cloud of leadership-related terms shaped like a light bulb
Article

Leadership Competencies for Credit Unions
Leadership Competencies for Credit Unions
By Lin Grensing-Pophal, SPHR

9 minutes
smiling young woman using smartphone while leaning against open hatch of SUV at highway scenic overlook<p>Have branch, will travel” is the new slogan for many credit union members.&nbsp;</p> <p>A growing number of members prefer to take their favorite branch with them everywhere they go, keeping it handy for when they need to deposit a check, transfer money between accounts or review their balances.</p> <p>If that sentence left you with the image of a person burdened by a branch on their back, think again
Article

Hit the Road, App
Hit the Road, App
By Art Chamberlain

12 minutes
Illustration of business people analyzing a website
Article

GA4 Migration Is Coming: Is Your Credit Union Ready?
GA4 Migration Is Coming: Is Your Credit Union Ready?
By Matt Neznanski

4 minutes
businessman touches screen with the words for GRC spelled out
Article

Credit Union GRC Done Right
Credit Union GRC Done Right
By Robyn Marsi

5 minutes
hand holding out phone displaying text message conversation with agent
Article

How a Text Message Communication Strategy Can Strengthen Member Relationships
How a Text Message Communication Strategy Can Strengthen Member Relationships
By Kris Bishop

4 minutes
distributed ledger technology with diagram of blockchain and crypted blocks connected to internet
Article

What Does NCUA’s Guidance on Distributed Ledger Technology Mean for Credit Unions?
What Does NCUA’s Guidance on Distributed Ledger Technology Mean for Credit Unions?
By Lou Grilli

6 minutes
gavel on a court desk with flag
Article

On Compliance: What the Supreme Court’s ‘Administrative State’ Decision Means for Credit Unions
On Compliance: What the Supreme Court’s ‘Administrative State’ Decision Means for Credit Unions
By Michael S. Edwards

5 minutes